New Topic not capturing any data (Doc ID 2032137.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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The Topics are not able to collect any messages for last 1 day.


EXPECTED BEHAVIOR
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The Topics should continue to collect data.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Listen & Analyze -> Topics
2. Create a new Topic
3. Add some keywords & other required search terms
4. Activate the Topic & wait for the results

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to crawl the web since 10 July 2015.

Cause

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