Salesforce Error When Moving a Clone Quote to a Different Opportunity [DUPLICATE_VALUE, duplicate value found: BigMachines__Synchronization_Id__c duplicates value on record with id] (Doc ID 2032343.1)

Last updated on MAY 27, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

In Salesforce (SFDC), when a clone or copy quote is moved to an opportunity that does not have a quote, an error shows and the move quote fails:

Could not sync quote [] with opportunity: Insert failed. First exception on row 0; first error: DUPLICATE_VALUE, duplicate value found: BigMachines__Synchronization_Id__c duplicates value on record with id

Steps to reproduce:

  1. In an opportunity, choose a quote and clone it in SFDC.
  2. Open the clone, click Move Quote action to move it to an opportunity that does not have any quotes. The error message listed above shows up, and the quote cannot be moved to the new opportunity.

 

Cause

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