Incentive Compensation - Dispute Attachment Issue (Doc ID 2032523.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Disputes submitted have the option to attach a document, however when these disputes are received the attachments do not display the attachment and prompt with an error message.
User had tried multiple file types and none of them open properly so that the content can be viewed.

Please note that attachments can be added after submittal of a dispute and open as expected, they just cannot be added upon initial creation of a dispute.

ERROR MESSAGE
"We're sorry. We can't open (document name) because we found a problem with its contents." The additional details explain the "The file is corrupt and cannot be opened."




STEPS
Navigator > Participant Snapshot > Manage Dispute> create dispute and add attachment



Cause

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