Worksheet Sort As Top-level Manager Gives Error: A Connection To The Server Has Failed. (status=503) (Doc ID 2033388.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Compensation

ACTUAL BEHAVIOR
---------------
User encounters the following error when performing sort on compensation worksheet

"A connection to the server has failed. (Status 503)"

The error has been reproduced across 3 browsers (Internet Explorer, Firefox & Chrome)

It is discovered that when customer uses the Act as Proxy Manager function to proxy in as the top-level manager (which results in all employees displaying on the worksheet ~ 19000) and attempt to perform a sort by one of the Worksheet columns, the worksheet hangs for a few minutes before returning the error

EXPECTED BEHAVIOR
-----------------------
User should be able complete the Sort without encountering an error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Compensation -> Workforce Compensation -> Act as proxy
2. Proxy in as Highest Manager
3. Peform sort on worksheet Columns
4. The error "A connection to the server has failed. (Status 503)" is displayed


Cause

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