Getting CPQ Cloud Login Screen When Logging In Through Salesforce Using Internet Explorer (Doc ID 2033466.1)

Last updated on MAY 27, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.

Symptoms

After upgrading to Oracle CPQ Cloud version 2014 R2 and newer and Salesforce Integration Managed Package version 5.0 and newer, Internet Explorer (IE) users attempting to edit quotes have to log into CPQ Cloud again in the Salesforce.com iFrame. After the user logs in to CPQ Cloud again, the session correctly remains open until the browser is restarted.

This Issue is present in IE version 8, 9, and 11.

Cause

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