Cannot Request Merge If Accounts Are Not On Same Page (Doc ID 2034332.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

By using new FUSE UI,
There is a possibility to run action Merge selected account

But user can’t get the accounts on the same screen by using Find search which is a Contains search and it does not allow the OR syntax in search :

For example: If there is an Account called Test and one Dummy, there’s no way we can get both of them on our screen while doing a Find search,
so user can’t request a merge either.

How can we do that if needed?

 

Solution

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