Unable To Share Existing Email With Sales Cloud
Last updated on NOVEMBER 03, 2016
Applies to:Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
When attempting to share email to Oracle Sales Cloud application, from Sales Cloud for Outlook ,
the following error occurs.
This record is read-only, based on the rules established by your administrator
Users with Sales Representative role using Outlook
1. User 1 sends an email to User 2 as unshared, sync
2. User 2 shares the email, sync. It should be successful.
3. User 1 sends an email to User 2, share and sync.
4. User 2 sync, opens the email and get read only message.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms