Unable To Share Existing Email With Sales Cloud (Doc ID 2034768.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to share email to Oracle Sales Cloud application, from Sales Cloud for Outlook ,
the following error occurs.

ERROR

This record is read-only, based on the rules established by your administrator


STEPS

Users with Sales Representative role using Outlook
1. User 1 sends an email to User 2 as unshared, sync
2. User 2 shares the email, sync. It should be successful.
3. User 1 sends an email to User 2, share and sync.
4. User 2 sync, opens the email and get read only message.




Cause

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