find Web Service operation failing with error JBO-56012: SQLException from preparing or executing sql statement with original Jbo error code JBO-27122. (Doc ID 2034923.1)

Last updated on DECEMBER 14, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Leads, Sales Campaigns

When attempting to invoke the find operation of a Sales Cloud Web Service such LeadsService findLead  or PersonService findPerson, the following error occurs.

ERROR
-----------------------
JBO-56012: SQLException from preparing or executing sql statement with original Jbo error code JBO-27122. Please contact service provider on details.

This issue also negatively impact Oracle Sales Cloud for Outlook as synchronization issues may arise such as the following:

<TEXT>An error occurred in the synchronization service when the method findxxxxx was invoked on the base service xxxx.</TEXT>
<CAUSE>The base service returned an invocation target exception that caused the synchronization service request to fail.</CAUSE>
<ACTION>Contact your application administrator to review error logs.</ACTION>
<DETAILS></DETAILS>
<INCIDENT></INCIDENT>
</MESSAGE>JBO-56012: SQLException from preparing or executing sql statement with original Jbo error code JBO-27122. Please contact service provider on details..
</TEXT>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the Alias name of a custom attribute value to match the Alias of an existing Out-of-the-box attribute
2. Invoke the find operation of the relevant Web Service
3. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot invoke the find operation of the web service.

Cause

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