TCC: Candidate update triggers "Unsolicited Capture Resume Acknowledgement" correspondence (Doc ID 2035332.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 14B to 14B [Release 14]
Information in this document applies to any platform.

Symptoms

A candidate profile update triggers an unexpected correspondence to the candidate, such as:

    Unsolicited Capture Resume Acknowledgement, New Candidate
    Unsolicited Capture Resume Acknowledgement, Registered Candidate

In the history for the candidate, the profile update event is attributed to the TCC user, and the correspondence event by System.

Changes

The problem only happens for TCC imports that updates the Candidate's profile and if that Candidate has not received this type of correspondence before.
The problem does not occur if the Candidate profile is updated in Recruiting by a user.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms