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Account Unable To Add Team Members And Also Unable To Create Leads (Doc ID 2035659.1)

Last updated on JULY 19, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On 11.1.9.2.0
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Issue 1
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1. Go to Classic UI
2. Go to Navigator > Lead Qualification
3. Choose: Create Lead
4. Fill in all the required information, including the Owner
5. Click on Save and Close
6. The following error occurs:
Attribute ResourceId in MklLeadResourcesEO is required.

Issue 2
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1. Go Classic UI
2. Open an existing customer
3. Click on Teams
4. An error occured:
Incident 2, Server Domain: CRMDomain, Server Instance: CustomerServer_1, Application Name: CustomerApp

Cause

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In this Document
Symptoms
Cause
Solution
References


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