Mobile Layout is Not Working On iPhones (Doc ID 2035732.1)

Last updated on JANUARY 05, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Goal

Why the mobile layout is not working in iPhones?

The iPhones can only open CPQ Cloud site with the desktop layout when creating a quote, even though there is a mobile layout created for the site. Outlined below are some tested results on R2 for mobile layout by different iPhones ( with the different iOS version and browser):

1. iPhone 6 (iOS 8.4 version, using Safari) -> desktop layout
2. iPhone 6 (iOS 8.3 version, using Chrome) ->  desktop layout
3. iPhone 5 (iOS 8.3 version, using Safari) -> desktop layout
4. iPhone 5 (iOS 8.3 version, using Chrome) -> desktop layout

Solution

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