Advanced Collections Dashboard Contains No Data and Opens with Errors (Doc ID 2036563.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Collections-Manage Collections Work

When attempting to query customer account information from the collections dashboard, the following error occurs:

ERROR
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A connection to the server has failed. (status=504)


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to the collections dashboard and query any customer account.
2. Wait several minutes
3. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Collections activities cannot proceed.

Cause

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