Enhancement Request: Ability to Escalate Approval Notification To a Role Rather Than the Approval Hierarchy

(Doc ID 2037278.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

We would like to be able to route an escalation to a role, for instance the HR Admin role.

We can route a normal approval or a notification to a role. But when configuring escalation, you can only escalate to the next level of an approval hierarchy.
And the only hierarchy type approval option is by manager hierarchy.
 

Solution

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