Renaming Lead Is Not Possible In Email Notifications, Which Are Triggered On Task Update (Doc ID 2037479.1)

Last updated on SEPTEMBER 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When Email notification is triggered, it refers to a field called 'Lead' and not 'Complaint Number'

 

 

 

Changes

 
1. An Out-of-the-Box Object called 'Lead' object was renamed as 'Customer Service'.
2. Every page was configured to reflect the change (customer service object)

Note: In Out-of-the-Box email notifications which get triggered on task update, there is a field called 'Lead'.

There is currently no way to rename this field 

 

Cause

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