P6EPPM 8.3 and 8.4 Setup Not Running : clicking setup.exe opens a cmd line window that disappears and the OUI does not appear (Doc ID 2037493.1)

Last updated on JANUARY 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to install P6 EPPM Web via <EPPM_Kit>\Disk1\install\setup.exe installation fails. Clicking setup.exe opens a cmd line window that disappears and the OUI does not appear

STEPS
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The issue can be reproduced at will with the following steps:
1. Double-click the <EPPM_Kit>\Disk1\install\setup.exe
2. Notice that the executable does not even launch

BUSINESS IMPACT
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Due to this issue, users cannot install P6 Web.

Cause

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