Engagement Engine: Chat Icon duplicating on page (Doc ID 2037590.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
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For some reason, chat icons are duplicated on the page.

EXPECTED BEHAVIOR
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Only one icon should be displayed

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the chat icon is duplicating on the page, confusing users.

Cause

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