Contact Form Renders As Native Outlook Contact Due To Error Could Not Found Control By Id='person.Field.JobTitle_asterisk' (Doc ID 2037951.1)

Last updated on AUGUST 26, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

When attempting to create a new Contact after importing and activating a new package the native Outlook contact form is displayed instead of the Sales Cloud Contact form. The GeneralLog (log.0000.txt) show the following error occurs.

ERROR
-----------------------
[15-07-22 17:25:00.068648,T3064] [ERROR] [Script Engine]: person.form.main(2,5) : Script run-time error. Could not found control by id='person.Field.JobTitle_asterisk' (Microsoft JScript runtime error 0x800a139e)
[15-07-22 17:25:00.068648,T3064] [ERROR] [first chance exception]: class scripting::execute_exception: person.form.main(2,5) : Script run-time error. Could not found control by id='person.Field.JobTitle_asterisk' (Microsoft JScript runtime error 0x800a139e)
[15-07-22 17:25:00.099898,T3064] [ERROR] [gen]: Exception (struct ml::rethrowable_exception) encountered: "person.form.main(2,5) : Script run-time error. Could not found control by id='person.Field.JobTitle_asterisk' (Microsoft JScript runtime error 0x800a139e)"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Extract, Import and Active new custom package
2. Sync All Change to pickup new package
3. Click New Contact

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the native outlook contact renders

Cause

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