Outlook synchronization fails due to error A connection that was expected to be kept alive was closed by the server. (Doc ID 2038502.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

When attempting to sync with Sales Cloud, the following error occurs.

ERROR
-----------------------
[15-07-28 14:18:21.756106,T6920] [ERROR] [connector_site]: [14:18:21.756106],,{first chance exception}: class fusion::fusion_exception_impl: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0090
@@@@rref:soap_2015-07-28T18-16-28-863.xml.gz.bin
@@@@message:The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.

InnerExceptiond:The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.
@@@@result:error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to sync with Sales Cloud

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync with Sales Cloud

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms