Notes viewed using Sales Cloud Mobile are showing HTML Tags

(Doc ID 2038935.1)

Last updated on JULY 29, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Other Issues

ACTUAL BEHAVIOR
---------------
Notes viewed using Sales Cloud Mobile are showing HTML Tags e.g.


EXPECTED BEHAVIOR
-----------------------
Notes viewed using Sales Cloud Mobile should not display HTML tags

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Launch SUI
2) Navigate to Opportunties
3) Edit an existing Opportunity and create a new note
Enter text
"how will this work in project pursuit - will I be able to see the note/?"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, notes create in SUI are rendering with HTML tags in Sales Cloud Mobile

Cause

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