Incorrect Template Send To The Customer By Email
(Doc ID 2039110.1)
Last updated on APRIL 10, 2024
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and laterOracle Fusion Receivables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.1.9.2.0 version, Bill Customers-Create and Process Bill
ACTUAL BEHAVIOR
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The invoice printed with Print Receivables Transaction process and sent to the customer automatically by mail was created using the default template and not the one specified by the user in the Print Receivables Transaction process interface.
The preview of the invoice before printing showed that the preview is using the default template.
The preview of the invoice after the printing showed that the pdf was created using the template specified in the Print Receivables Transaction process interface (as being the template used for printing) .
The pdf invoice attached to the e-mail is created using the default template and not the one specified in the Print Receivables Transaction process interface.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |