Bug 21206233 Disabled Picklist Values Still Appear In Outlook Field (Doc ID 2039266.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Other Issues

ACTUAL BEHAVIOR

On Sales Cloud for Outlook, on the Account page - under the Customer Detail section the "Type" LOV shows values that are disabled. e.g. Account Type = Prospect appears as "ZCA_PROSPECT

EXPECTED BEHAVIOR

Disabled values should not be displayed in Outlook

STEPS

The issue can be reproduced at will with the following steps:
1. Sales Cloud for Outlook, on the Account page
2. Customer Detail section the " Type " LOV



Cause

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