Sales Cloud And Oracle RightNow CX Integration (Doc ID 2040249.1)

Last updated on SEPTEMBER 07, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

We would like to know how to enable the below integrations

1, Customer and Contact synch between Oracle Sales Cloud and Service Cloud and does it support custom fields created on Sales Cloud

2, Ability to view Incidents from Service Cloud to Sales Cloud

 

Solution

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