Customer Import with Spreadsheet Error - Unable To Retrieve Error Message. Log A Service Request And Reference Error Code FND_CMN_RCRD_VAL (Doc ID 2040257.1)

Last updated on FEBRUARY 05, 2024

Applies to:

Symptoms

Attempting to upload customers by spreadsheet, the upload batch ends with status:

The error column in the correction spreadsheet says "1. Unable to retrieve error message. Log a service request and reference error code FND_CMN_RCRD_VAL."

The error FND_CMN_RCRD_VAL is a generic error related to an incorrect value. As there is not detail about the error, the table hz_imp_errors provides the specific error.

In this case: Reviewing hz_imp_errors the error for the record is: S4 - payment method name provided is not valid.

Cause

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