My Oracle Support Banner

Customer Import Errors - Unable To Retrieve Error Message. Log A Service Request And Reference Eeror Code FND_CMN_RCRD_VAL (Doc ID 2040257.1)

Last updated on OCTOBER 04, 2015

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.9.2.0 version, attempting to upload customers by spreadsheet, the upload batch ends with status: Error

ERROR
-----------------------
Upload failed due to errors in the record
The error column in the correction spreadsheet says "1. Unable to retrieve error message. Log a service request and reference error code FND_CMN_RCRD_VAL."

The error  FND_CMN_RCRD_VAL is a generic error related to an incorrect value. As there is not detail about the error, the table hz_imp_errors provides the specific error.
In this case: Reviewing hz_imp_errors the error for the record is: S4 - payment method name provided is not valid

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Billing > Customers
3. Click on Upload Customers from Spreadsheet
4. Reviewed the Import results and observed the error described appears


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.