Engagement Rate Is Showing 0.00% (Doc ID 2040548.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
Engagement Rate is showing 0% even though there are likes & shares on the post


EXPECTED BEHAVIOR
-----------------------
The Engagement Rate should show up correctly


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Listen & Analyze -> Resources -> Posts
2. Check the Engagement Rate of the posts


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are getting incorrect analytic information

Cause

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