Unable To Clear Field Value In Ooportunity (Doc ID 2042263.1)

Last updated on AUGUST 11, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Opportunities

ACTUAL BEHAVIOR
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Unable to clear field value in opportunity

We have a field named "List of Services".
This field is multi select choice list.
The problem:
After choosing a value and saving, the value can not be cleared. After saving, closing and re-enter to the opp, field still populated with last value.

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to opportunity named "Test Guy":
2. Open "List of Services" field:
3. remove the check box from "Hosting" value, and click "Save"
4. Click "Save and Close" and return to the opp list:
5. Re-enter to the opportunity – the field is still populated with the value "Hosting"

Cause

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