Duplication Of Posts (Doc ID 2043473.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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A particular post is appearing on the Topic as well as on the owned channel. Thus creating a confusion because of duplication.


EXPECTED BEHAVIOR
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A message should appear only once on the SM Engage

STEPS
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The issue can be reproduced at will with the following steps:
1. Add a Social Property as owned channel to SRM
2. Export the Topic to Engage
3. Create a Topic to capture Facebook posts (especially from the Social property added in Step 1)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot ensure consistency that an issue is worked upon by one executive only

Cause

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