My Oracle Support Banner

Duplication Of Posts (Doc ID 2043473.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
A particular post is appearing on the Topic as well as on the owned channel. Thus creating a confusion because of duplication.


EXPECTED BEHAVIOR
-----------------------
A message should appear only once on the SM Engage

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a Social Property as owned channel to SRM
2. Export the Topic to Engage
3. Create a Topic to capture Facebook posts (especially from the Social property added in Step 1)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot ensure consistency that an issue is worked upon by one executive only

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.