User Receives Forbidden Error After Password Reset or Password Change [Access denied with code 403]

(Doc ID 2043477.1)

Last updated on OCTOBER 16, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

The user receives a Forbidden screen when attempting to log into a CPQ site.  The screen presents this message or a message that is similar to this: "You don't have permission to access /commerce/profile/change_password.jsp on this server."

Changes

A user's password was recently reset or changed.

Cause

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