Review Sites comments not tracked by SRM Listen (Doc ID 2043492.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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Articles from a website are not getting picked by the Topic


EXPECTED BEHAVIOR
-----------------------
If the site being tracked by SRM, the articles should be picked up by the Topic, if the search criteria matches

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Topic
2. Add search Criteria & activate the Topic
3. Wait for the messages to flow in into the Topic

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Poor customer service. Unable to provide advice.

Cause

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