Comment on a Previous Post Does Not Pop Up (Doc ID 2043498.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
If there is a new comment made on an old post, and then the Engage filtered to cover up the date on which comment was made but not the post, the post/comment do not show up in Engage.
 

EXPECTED BEHAVIOR
-----------------------
Whether a comment or a post, it should show up on date range selection if the activity was done within the date range.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Engage
2. Choose any post that was created 2 days back or more
3. Post a new comment on this post today
4. Now select the Date range so as to include today's date but exclude the date on which initial post was created.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The users do not get to see the latest activity.

 

Cause

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