Comment on a Previous Post Does Not Pop Up

(Doc ID 2043498.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Engage

If there is a new comment made on an old post, and then the Engage filtered to cover up the date on which comment was made but not the post, the post/comment do not show up in Engage.

Whether a comment or a post, it should show up on date range selection if the activity was done within the date range.

The issue can be reproduced at will with the following steps:
1. Go to Engage
2. Choose any post that was created 2 days back or more
3. Post a new comment on this post today
4. Now select the Date range so as to include today's date but exclude the date on which initial post was created.

The issue has the following business impact:
The users do not get to see the latest activity.



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