Error message on trying to reset password (Doc ID 2044484.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Workflow and Automation

The system is prompting the user to reset the password. But after entering the new password, user is unable to login. There is an error which is not informative of the issue.


ERROR
-----------------------
New password ???  -- followed by some code



STEPS
-----------------------
The issue can be reproduced only when the user is prompted to reset the password.
The user would need to key in a password which does not meet the password complexity & Submit. The error will be visible on resultant screen.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login into SRM

Cause

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