User Unable to Access SRM Tool

(Doc ID 2044543.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Unable to login

Users have reported that they are unable to log into the SRM tool after receiving "Error: Not Found."


STEPS
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The issue can be reproduced at will with the following steps:
Attempt to log into SRM


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to use the tool.

Cause

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