Delinquent Customers Are Not Showing In Collection Dashboard

(Doc ID 2045027.1)

Last updated on OCTOBER 08, 2017

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Manage Collections-Manage Customer Data

Delinquent customers are not showing in Collection Dashboard

Collection Dashboard is not getting updated. Delinquent customers are not adding up in Collection Dashboard, however same are available in Collections Tab.

All Delinquent customers should show up in Collection Dashboard.

The issue can be reproduced at will with the following steps:
1. Create a customer using webservice
2. Create a delinquent transaction for new customer
3. Run Refresh Customer balances, Collections scoring, update collections summary data processes.
4. New delinquent transaction is not shown in Collection Dashboard.

The issue has the following business impact:
Due to this issue, users cannot see delinquent transactions in collection dashboard.


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