Unable To Launch Sales Cloud Outlook Plug-in- Although I Have Installed It

(Doc ID 2045244.1)

Last updated on MARCH 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

User reports that after installing Oracle Sales Cloud for Outlook plugin, sync process does not launch. User has tried to uninstall and install multiple times. This issue is faced by single user.

Cause

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