MP3Service Not Converting Files To Mp3 (Doc ID 2045725.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP11 and later
Information in this document applies to any platform.

Symptoms

Customer upgraded their system to 8.1.3 FP11 and noted that the recordings were now timing out when being attempted to be brought up in the Supervision Manager.  The main reason for this was discovered to be that the wav files were not being converted to MP3 by the system.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms