Attempting to Access Bid Invitation Using Credentials in 'Information to Access Bid' Email Notification, Get Error: 'Invalid User ID or Password' (Doc ID 2046037.1)

Last updated on JULY 11, 2017

Applies to:

Primavera Unifier Cloud Service - Version 10.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Bid record using information in Bid email notification, the following error occurs.

ERROR
-----------------------
Invalid Username and Password

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receive Bid email notification (sample shown below)
2. Access Bid URL provided in email notification
3. Attempt to login using credentials provided in Bid email notification

Due to this issue, users cannot access time sensitive Bid records.

Sample BID Notification Email:
From: John Doe
To: Jane Johnson
Subject: Fwd: Information to access Bid Request
Date: Monday, August 31, 2015 8:05:51 AM

Begin forwarded message:
From: Primavera Unifier Stage - Rich Durham

Subject: Information to access Bid Request
Date: Monday, August 31, 2015 at 7:53:26 AM CDT
To: <jjohnson9876@msn.com>

This is a system-generated email message. Do not reply to Sender.

Use following information to access Bid Request

User Name: jjohnson9876@msn.com
Password: 73A0E5PE
Bid Title: RFP Bid
Record No: SUBCONRFP-0001
From Requestor: John Doe
Email: jdoe5432@yahoo.com
Phone: 123-654-7890
Sent For: Bid
Bid Due: 09/30/2015 12:00 PM

To take action on this bid, please click here:
https://yourcompanyURL-stage-unifier.oracleindustry.com/pub/RFPABC123Bid

Cause

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