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Cannot Retrieve Custom Objects from Oracle Sales Cloud (Doc ID 2046292.1)

Last updated on OCTOBER 14, 2018

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.


I cannot find nor add custom object entities from Oracle Sales Cloud to my Eloqua instance via integration. Normally, I can find these entities through navigating to Settings (  ) > Platform Extensions : Integration > Configuration -> Manage CRM Configuration Users > CRM System > List Fields. However, there are no custom objects through this area that are visible, despite the fact that my CRM user has full permissions to the custom objects in the CRM.



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