Unable to Exclude a subdomain of a website from Topic

(Doc ID 2046442.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Listen and Analyze

Topic is collecting messages form the URLs which are mentioned as Exclude URL on the Topic

The Topic should not collect messages from the URLs which are mentioned under exclude URL

The issue can be reproduced at will with the following steps:
1. Got to Listen & Analyze-> Topics
2. Create New Topic
3. Add the search terms
4. Add Source URL as Exclude URLs
5. Wait for the messages to show up in Dashboard

The issue has the following business impact:
Too much noise on the Topic. Difficult for customer to trust the tool


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