Unable to Exclude a subdomain of a website from Topic (Doc ID 2046442.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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Topic is collecting messages form the URLs which are mentioned as Exclude URL on the Topic


EXPECTED BEHAVIOR
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The Topic should not collect messages from the URLs which are mentioned under exclude URL

STEPS
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The issue can be reproduced at will with the following steps:
1. Got to Listen & Analyze-> Topics
2. Create New Topic
3. Add the search terms
4. Add Source URL as Exclude URLs
5. Wait for the messages to show up in Dashboard

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Too much noise on the Topic. Difficult for customer to trust the tool

Cause

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