Listening In Traditional Chinese - Preview 0 Vs Google Search (Doc ID 2046520.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
There are no results on the Preview of a Topic when the search terms are in Traditional Chinese.
However, Google shows results for the same search keyword in last few months. The websites from which google shows the result are covered by SRM.


EXPECTED BEHAVIOR
-----------------------
SRM should show results on the preview while creating the Topic


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a New Topic on Topics tab in Listen & analyze
2. Add search terms in Traditional Chinese
3. Check the Preview

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
During a demo for a customer, a customer would want us to input their business specific keywords in Traditional Chinese.
And when we do this, the Preview shows 0 messages while customer knows that there are results in Google/Yahoo search.
This severely reduces the customers' confidence in our listening capability in Chinese language.

Cause

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