Fusion Applications OBIEE : Unable to Save or Run Agent - "stuck threads detected in WorkManager 'default'" (Doc ID 2046851.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Technology Management - Reports/Analytics

ACTUAL BEHAVIOR
---------------
Save agent does not return back control to the user. Browser hangs.
Run an agent does not run the agent. Browser Hangs.

EXPECTED BEHAVIOR
-----------------------
Save agent should return back the control to the user.
Run an agent should run the agent.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to /analytics
2. Create an agent
3. Save it
4. Bowser Hangs
5. Close Browser & Open a new Browser and we can see that the agent is saved
6. Run the agent and again we see browser hangs and the agent does not run. 

 

 

Cause

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