Cannot open Old Attachments in the Staging Environment after Migrating to 15.1 (Doc ID 2047031.1)

Last updated on JULY 11, 2017

Applies to:

Primavera Unifier Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms



The issue occurs in the 15.1 Staging environment and stated occuring after the migration. In the Production Environment, the issue does not occur.


When attempting to access attachments on a Business Process (BP) record or when trying to open attachments in Document Manager, users receive an error message:

ERROR
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"The system could not process your request. Logging in again may help in some cases. Contact your system administrator if you are still having problems"


STEPS
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The issue can be reproduced at will with the following steps:

A: For reproducing the issue inside a record that has attachments
1. Navigate to a record that has attachments
2. Click on the "Attachments" link from the bottom left corner of that record
3. Notice the error message

B: For reproducing the issue in Document Manager:
1. Navigate to the Project where the issue occurs
2. Expand Document Manager
3. Navigate in the folder tree to get to the attachments
4. Try to open an attachment and notice the error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open documents inside Unifier.

Changes

 The environment was recently migrated to Unifier 15.1

Cause

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