Emails: E9 HTML-Uploaded Emails Displaying CSS Code in the Body of Plain-Text Versions (Doc ID 2048702.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

In Eloqua 9, when an HTML email contains CSS code, it will display the CSS code in the body of plain-text versions of the email. This code can be seen in plain-text versions of sent emails as well as in the Plain Text Editor view.

To reproduce this issue:

  1. In E9, navigate to Communicate > Email Marketing > Email > Upload HTML
  2. Follow the steps in the upload wizard. 
    Sample HTML code to upload - with CSS code highlighted in bold font:
      
  3. Once the email has been uploaded, open the email asset to edit it.
  4. Click ▼ and select Plain Text Editor
  5. Observe that the body of the email contains CSS code along with the desired text.
    Sample based on above code - with CSS code highlighted in bold font:

p#p01 { color: blue; }

This is a paragraph.

This is a paragraph.

This is a paragraph.

I am different. 

 

Cause

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