Lead Converted From The Response Processing Does Not Appear In The List Of Leads. (Doc ID 2048853.1)

Last updated on AUGUST 27, 2015

Applies to:

Oracle Fusion Marketing Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create Lead / Opportunity from Responses,
the following error occurs.

oracle.jbo.service.errors.ServiceException: JBO-27023: Failed to validate all rows in a transaction.JBO-27027: Missing mandatory attributes for a row with key oracle.jbo.Key[300000009160894 ] of type MklLeadEOJBO-27014: Attribute DescText in MklLeadEO is required.JBO-27014: Attribute Rank in MklLeadEO is required.

 

Reproducible Steps

Pre-requisite:
Responses should be available for a campaign.

1. Login to Fusion Application.
2. Navigate to Navigator -- Marketing -- Response Processing
3. Select any response from the list
4. Click on Convert to Lead / Convert to Opportunity from Action menu
5. Pop up message shows Lead/Opportunity has been successfully created.
6. Navigate to Lead / Opportunity
7. Try to search the Lead / Opportunity created from the response

Cause

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