Contact Type Field Is Not Available On Outlook Page

(Doc ID 2050017.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Type field (SalesProfileType) is not available to be pick from “Available Fields" column to expose it on Outlook Contact page.

EXPECTED BEHAVIOR
-----------------------

Type field (SalesProfileType) should be available to be pick from “Available Fields" column to expose it on Outlook Contact page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log-in to Desktop UI with admin user
2. Click on Navigator -> Customizations -> Application Composer
3. Expand Standard Objects -> Expand Contact object
4. Click on Pages -> Outlook Pages
5. Click on Pencil Icon to edit the Default Layout from Form Region
6. Type field is not available to pick from "Available Fields" column

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot expose Type field on Outlook

Cause

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