Last Completed Task and Last Appointment on Account Summary UI Not Showing Completed Activities (Doc ID 2051480.1)

Last updated on SEPTEMBER 02, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
Imported Tasks and Appointments created prior to the REL10 upgrade do not appear under Activities>Last Completed Task and Last Appointment sections on the Account Overview Page

EXPECTED BEHAVIOR
-----------------------
Last Completed Task and Last Appointment should display records if there are Activities.

STEPS
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The issue can be reproduced at will with the following steps:
1. Edit an existing Account which has completed Appointments and Tasks
2. Under Activities notice that no records are displayed for Last Completed Task and Last Appointment

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see Last Completed Task and Last Appointment for Accounts

Cause

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