Outlook - After Sync Primary Contact Is Not Updated In FUSE (Doc ID 2051951.1)

Last updated on SEPTEMBER 07, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
After associating a contact to a new Lead in Outlook, in FUSE the "Primary Contact" in displayed as "X"

EXPECTED BEHAVIOR
-----------------------
After associating a contact to a new Lead in Outlook, in FUSE the "Primary Contact" should be populated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Create a new lead and associate an existing contact with it
3. Save and Close
4. Start synchronization
5. In FUSE the "Primary Contact" is empty ("X")

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync Primary Contacts for leads.

Cause

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