Outlook - After Sync City, Postal Code And State Is Autmatically Filled In (Doc ID 2051952.1)

Last updated on SEPTEMBER 07, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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When an account is created in Outlook with only "Address 1" and "Country"(=US) fields filled in, in FUSE the account has all address fields updated (Address1, State, Postal Code, Country, City)

EXPECTED BEHAVIOR
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When an account is created in Outlook with only "Address 1" and "Country"(=US) fields filled in, in FUSE the same behavior should be applied.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Create account in Outlook
3. Fill in the Address 1 field = "Address 1" and Country field = "United States"
4. Sync local changes
5. open Account in FUSE and notice that "City", "Postal Code" and "State" are also filled in automatically

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync only the desired fields

Cause

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