'Manage Territory Geographies' Error Territory Geographies ( id : ) not active (Doc ID 2052445.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Territory Management, Quotas

Error when adding geography to territory

Customer imported geography for country Australia

And they want to use Australia, Manage Territory Geography, so use it as dimension in Territory.
But Action : 'Add Geography' for Country Australia, error out.
Customer created territories and want to use Australian as it for Geography territories dimension.



ERROR
-----------------------

Starting Concurrent Program 'Manage Territory Geographies'
Start Time 09-02-15 01:05:44
validate params - operation : ADD, effective date :2015-09-02, geography id : 300000000281822, arg1 :, arg2 :Y
check_master_geo_active - effective date : 2015-09-02, geography id : 300000000281822
check_tm_geo_active - effective date : 2015-09-02, geography id :
Territory Geographies ( id : ) not active
Error: Aborting Manage Territory Geographies
Error is :



STEPS
-----------------------
The issue can be reproduced at will with the following steps:


Setup & Maintenance
Manage Trading Geographies
Actions: Add Geography
Search for Country - Australia
Select Australia and Submit
Add geography & include selected children (State)
Click OK
Message: You are about to submit a batch process for process HZ-HZTMH. Do you want to continue
Click OK

View the scheduled process it results in error - log attached


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Australian as it for Geography territories dimension. .

Cause

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