Database Cloud Service user gets error "You do not have Download Patches Privilege on any support identifier" when trying to download a patch on My Oracle Support (Doc ID 2052718.1)

Last updated on JANUARY 07, 2016

Applies to:

Oracle Database as a Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Goal

Can a Database as a Service customer download patches from My Oracle Support?

If a Database as a Service user tries to download a patch on My Oracle Support it will return: "You do not have Download Patches Privilege on any support identifier. If this is not correct, contact the administrators of your support identifiers." even if the user has the patch download privilege set in their MOS profile.

 

Solution

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