Multi Select Choice List Value Cannot Be Cleared (Doc ID 2052926.1)

Last updated on SEPTEMBER 29, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

We have a custom multi select choice picklist on a Sales Custom Object, if the users tries to remove a previous value and save the value is not getting removed we can still see the old value, in the Simplified UI. The same issue occurs on the Opportunity standard object as well, for a custom field of type MultiSelect ChoiceList.

Replication steps:

1. Login to SUI and go to the details page of either Opportunity or any Sales Custom Object. 
2. Click on the MultiSelect ChoiceList custom field. 
3. User has already selected a value in multiselect picklist (or one can be selected now and then saved on the record)
4. User tries to uncheck the selected value and clicks save
5. Even after saving user can still see the old value and also when accessing the record later on.

Cause

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