Why Are Picklist Values Are Showed In Reverse Order In OSC For Outlook? (Doc ID 2052968.1)

Last updated on OCTOBER 10, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
In Outlook all the picklist values are showing in reverse order.

 Account
  AccountTyp_c
  DistributorType_c
  BuyingGroup_c
  ElectricalElectronic_c
  WorldRegionAc_c
 .
 Person
  SalesBuyingRoleCode
  Status_c
 .
 Lead
  Status_c
  Standards_c
  ProductCompany_c
 
  Opportunity
  Status_c
  WinLossReason_c

However this issue is still happening in Production.
The issue is resolved in Stage so please apply the same fix in Production aswell

EXPECTED BEHAVIOR
-----------------------
Picklist values should be displayed alphabetically

Cause

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